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Terms and Conditions


You must be eighteen (18) years of age to purchase our Z PRO electronic cigarette products. Z PRO LTD will not sell our products to minors and reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor.

Data Protection

Our policy is that we will not pass on any customer details we collect to any third party without your permission.


The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.


Prices quoted are in pounds sterling and are inclusive of VAT. Prices are subject to alteration by Z PRO LTD without prior notice. Price amendments will only be made prior to contract.

Privacy Policy

We are committed to protecting your privacy. All information given at the time of ordering to the point of payment is collected by Z PRO LTD. This information is collected lawfully and in accordance with the Data Protection Act 1998 and the Which Web Trader Code of Practice. The data is used to fulfil your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. We do not pass your information to any third parties without your permission. We do not send random marketing emails to personal email addresses (spam).


All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.

Statutory Rights

These terms and conditions do not affect your statutory rights as a consumer.

Time of Order

Orders received by us before 12 noon (GMT) during working days will be normally be dispatched within 48 hours but please allow 7-10 days until delivery. Working days are Mondays to Fridays except public holidays.


If your order has been dispatched by Royal Mail your order cannot be tracked. Please allow 5 working days (10 working days for International Customers) before contacting us, as sometimes it will take a while for the Post Office to deliver, or indeed fail to deliver and return the item/s to us.

Delivery times are not guaranteed, they are estimates. Deliveries are generally made between 9am and 6pm. We take no responsibility for delays or non-delivery, if the address or postcode supplied is not correct.

Returns Policy

21 days product replacement warranty on all Z PRO electronics. These warranties apply to all replacement parts and accessories unless specified on the product details. If a customer’s product fails within the specified periods of the date of purchase because of manufactures defect and requires warranty service, Please contact us at [email protected].

Products must be returned by the customer at the customer's expense along with the receipt and should be sent via recorded delivery and adequately insured during the return journey. The customer has a statutory duty to take reasonable care of the items.

Our Customer Service Team will contact the customer after we receive the products and replacements will be then arranged within 48 hours but please allow 7-10 days until delivery. Working days are Mondays to Fridays except public holidays.

No refunds apply.


If Z PRO LTD realise that you have not followed any of the ‘How to Use’ instructions or have not used Z PRO LTD (only) products then we reserve the right to void your warranty. All Z PRO LTD products should ONLY be used in connection with other Z PRO LTD accessories to ensure compatibility.